Privacy Policy

Last updated: September 10, 2026

Clayfeast ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop on clayfeast.com, how we use it, and the choices you have.

1. Information We Collect

When you browse our website, create an account, or place an order, we may collect:

Contact details — name, email address, phone number, shipping and billing address.
Order information — products purchased, order value, and order history.
Account information — if you create an account, your login details and saved preferences.
Technical data — IP address, browser type, device information, and pages you visit on our site.
Communications — messages you send us via email, contact forms, or social media.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders, including payment confirmation and shipping updates.
Respond to your questions, requests, and customer support needs.
Improve our website, products, and overall shopping experience.
Send order updates and, if you've opted in, occasional marketing emails about new products or offers.
Detect and prevent fraud, abuse, or security issues.
Comply with legal and tax obligations.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning properly and to understand how visitors use it. Specifically:

Google Analytics — helps us understand website traffic and visitor behaviour (such as pages viewed and time spent on site) so we can improve our website.
Meta (Facebook) Pixel — helps us measure the effectiveness of our advertising and show relevant ads to people who may be interested in Clayfeast products.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of our website function.

4. Payment Processing

All payments made on clayfeast.com are securely processed through Razorpay. We do not store your full card, UPI, or banking details on our servers — this information is handled directly by Razorpay in accordance with their own privacy and security policies and applicable RBI guidelines.

We do not sell your personal information. We only share your information with:

Payment processors (Razorpay) to complete your transactions.
Shipping and logistics partners, to deliver your orders.
Analytics and advertising providers (Google Analytics, Meta Pixel), as described above.
Government or legal authorities, only where required by law.

6. Data Security

We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or contractual obligations.
Opt out of marketing emails at any time using the unsubscribe link in those emails.

To exercise any of these rights, please contact us at support@clayfeast.com.

8. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Clayfeast
Email: support@clayfeast.com
Location: Delhi, India.