Frequently Asked Questions

Answers to the questions we hear most often about ordering, shipping, returns, and caring for your Clayfeast pieces.

Orders & Payment

What payment methods do you accept?

We accept payments through Razorpay, which supports credit/debit cards, UPI, net banking, and popular wallets.

Can I cancel my order after placing it?

Yes — you can cancel within 2 hours of placing your order, or before it has shipped, whichever comes first. Once an order has shipped, it cannot be cancelled. Contact us via email or WhatsApp to request a cancellation.

How do I track my order?

Once your order is dispatched, you'll receive your tracking number by email. You can track your order anytime using that number on our Track Order page.

Shipping & Delivery

Which countries do you ship to?

We ship to over 40 countries worldwide.

How long does delivery take?

Orders are processed within 1-2 business days. Domestic orders typically arrive within 2-3 business days after dispatch, and international orders within 5-7 business days, depending on destination and customs processing.

Is shipping free?

Yes, orders above ₹999 qualify for free shipping. Orders below this amount will show a shipping charge at checkout.

Will I have to pay customs or import duties?

If you're ordering from outside India, your country's customs authority may charge import duties or taxes. These charges are the customer's responsibility and are not included in our product or shipping prices.

Returns & Refunds

Do you accept returns?

We don't accept general returns, since returning fragile handmade items can damage them and adds to environmental waste. However, if you're not satisfied with your first order, we'll refund your order value within 7 days of delivery.

What if my item arrives damaged, wrong, or missing?

Contact us within 7 days of delivery with a photo or video of the item and your invoice. We'll arrange a replacement, or a full refund if a replacement isn't possible.

How long do refunds take?

Approved refunds are processed within 5-7 business days, credited back to your original payment method. Actual credit timelines can vary slightly depending on your bank.

Our Products

What materials do you work with?

We handcraft pieces in clay, brass, copper, and bronze — spanning cookware, decor, diyas, and everyday utensils.

Why does my product look slightly different from the photos?

Every Clayfeast piece is handmade, so small variations in color, shape, size, or finish are natural and expected — not defects. No two pieces are ever perfectly identical.

Are your products food-safe?

Yes. Our clay cookware is made with no chemical coating, and our metal cookware pieces are made using traditional, food-safe methods.

Product Care

How do I care for clay products?

Soak your clay piece in water before first use. Hand wash with a mild cleanser, avoid harsh detergents, and avoid sudden temperature changes (like moving straight from the fridge to a hot flame) to prevent cracking.

How do I care for brass and copper products?

Hand wash with a mild cleanser and dry immediately to prevent water spots. Natural tarnishing over time is normal for brass and copper and can be gently polished with a suitable metal polish if you prefer a brighter finish.

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